Returns & Exchanges

At de Buyer, we stand behind the quality of our French-made culinary tools and offer a 30-day return window for unused products in their original packaging. We strive to ensure every chef and home cook is completely satisfied with their premium cookware purchase.

Return Process

• 1.
  Initiate Your Request

  Log into our returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your unused cookware in its original branded box and include all documentation to ensure a safe transit back to our facility.

• 3.
  Affix the Shipping Label

  Download and print the prepaid shipping label provided via email, then securely attach it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.